Nicereply – Tell us about your experience with Audiogon Support

If you’ve had the occasion to contact Audiogon’s Support Team in the last month, you may have noticed something new in our signature.  “In an effort to improve your customer service experience here at Audiogon, we’d like you to rate the service you received today,” with a link to Nicereply.  Nicereply is a service that allow you to submit feedback on your support experience.  Here are some of the comments we’ve gotten so far:

nicereply score

“Lightning fast communication and a real appreciation for their customer base. I’m very satisfied.” Ghasley

“Audiogon gave me exactly what I wanted, and they gave it to me far more quickly than I would have hoped. Thanks!” Jhardee

“HUGE difference in customer service from my previous experiences about 12 months back when Audiogon changed over. Your immediate reply and attention to detail has been nothing but perfect. THANK YOU!” davecosta

“Very happy with the response time for correcting a problem with my access to Audiogon. Wish my company IT response was as efficient.” hdlarry

Your input is crucial to us.  Your passionate ideas have helped develop interesting Hub content, ways to improve photo uploading, and new categories that reflect your tastes better, just to name a few.  Now, we’re asking for your help in keeping our customer support top-notch.  Our current rating is 9.06/10, but we know we can do better.  With Nicereply, you have the opportunity to easily express your thoughts on how we can improve Support.  Tell us how here

 

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