On August 21st, we will release an update to Audiogon.com and the way Sellers and Buyers communicate. This will enhance the purchasing process for all Listings and improve the overall experience for everyone.
1. Buyers and Sellers will now be able to reply via personal email. Communication between Members will be easier. You will no longer be required to login to your Audiogon account to respond to messages. You may simply hit reply via your personal email to all Audiogon messages and they will reach the intended recipient.
2. Upon accepting an offer, the Buyer’s contact information will now be provided to the Seller. This new process means that as soon as the Seller accepts an offer, we will reveal the Buyer’s contact details, which we hope will facilitate easy and instant communication.
The new purchasing process will look like this:
- Seller accepts an offer
- System NOW reveals Buyer’s contact information and provides it to the Seller
- Buyer submits PAYMENT
- System deposits balance (total – transaction fee) directly into the Seller’s Paypal account.
By streamlining this process, transaction fees will be deducted when a Buyer enters payment (when applicable) and thus ensure that the entire transaction can be completed, closed, and archived at the time of checkout. There will no longer be the need to go back and manually close orders. The types of payments accepted will not change and remain under the discretion of the Seller.
The updated purchasing process has been thoroughly tested, but if you come across any hiccups, please contact Support immediately so we can resolve it for you. Again, this update will not take place until August 21, 2013. We’d love to hear what you think!