Thank you for your patience with our Customer Service. We are continuing to work through our backlog of customer support inquires. We know some of you are waiting to hear from us, and we are looking forward to getting back to you. Our current response time is higher than normal and taking up to 72 hours to answer your requests. We are working on responding more quickly to your needs, thank you for your continued understanding.
We have updated our Email form so that we can address your issues more quickly. If you are still having issues please visit our support page at: http://support.audiogon.com
How you can help us get back to you more quickly:
- Please do not put in two requests regarding the same issue
- Visit our FAQ section, a lot of the questions we are receiving you can answer by checking the FAQ’s first.
- Please describe in as much detail any issue are having, providing us with links if appropriate.
What We are Focusing On:
- Rolling out Editing capabilities for your listings this week.
- Customer Service, we are working on getting our response times back to normal. We hope to have our response times back to 24 hours in the next few days.
- Utilizing your feedback and suggestions to improve the sites features and functionality.
- We know some of the features you like and want are not currently available or working to your satisfaction. We are working on improving this, but it takes time and we thank you for your patience.