How To Deal With Negative Users

Though we’d like to hope that all of our users will be genuine and polite to one another, sometimes people don’t treat others the way they would want to be treated.  Someone might try to bring you down by posting negative comments in your Feedback or in response to your posts on The Forum or The Hub.

According to the Washington Street Journal, 69% of respondents said they do research before buying online, and 80% changed purchasing decisions based on negative online reviews.  So we know it’s important to maintain a good Feedback score and reputation.

Here’s a few tips on how to deal with these online “rivals” so you can be a more successful seller and buyer on Audiogon.

  • Contact our support team.  It is our mission to keep the site and our users safe from malicious and false information.  If you ever feel unsure about a transaction or a user, let us know, and we’ll look into it for you.
  • If any of their attacks start to make other prospective buyers or sellers weary, take on the false claims directly in your listings.  For example, if a rival wrote falsely that you didn’t ship an item in a reasonable time period, you should publish in your listings that you will ship within 24 hours of receiving payment. You might also ask your satisfied buyers to state in their feedback to you that you are a reliable and prompt shipper.
  • Establish a presence on The Forum at Audiogon, and in the Audiogon community by being helpful in your opinions and truthful in your responses. This approach will build personal loyalty, and members will be suspicious of random attacks towards you and will likely out the attacker as malicious and untruthful.

Again, remember our Support Team is just an email away at [email protected] if you have any questions or concerns.

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